About Course
RGHE Certificate IV in Leadership & Management
Module code: BSB40520
Duration: 08 Months
Assessment: Evaluation techniques can encompass written tasks, hands-on assignments, public talks, collaborative endeavors, and examinations
Modules
1.Leadership Theories and Practices
- Understanding different leadership styles and their applications.
- Developing leadership qualities and skills.
- Implementing effective leadership techniques
2.Team Management and Communication
- Building and leading effective teams.
- Facilitating team communication and collaboration.
- Resolving conflicts and promoting a positive team culture
3.Workplace Health and Safety
- Understanding and promoting workplace health and safety practices.
- Ensuring compliance with safety regulations and protocols
4.Performance Management
- Setting performance goals and expectations.
- Providing feedback and support to improve employee
performance. - Managing underperformance and implementing
performance improvement plans.
5.Project Management
- Introduction to project management principles and methodologies.
- Planning and executing projects effectively.
- Monitoring project progress and managing risks.
6.Business Planning and Operations
- Developing business plans and strategic planning.
- Managing day-to-day business operations and resources.
7.Communication and Interpersonal Skills
- Effective communication strategies in a leadership context.
- Developing strong interpersonal skills to build positive
relationships.
8.Customer Service
- Understanding customer needs and expectation.
- Implementing strategies to deliver quality customer service.
Career progression
Individuals who have completed the Certificate IV in Business program can pursue entry-level positions or supervisory positions across diverse sectors, such as retail, administration, customer service, and small business management.
Course Content
1.Leadership Theories and Practices
2.Team Management and Communication
3.Workplace Health and Safety
4.Performance Management
5.Project Management
6.Business Planning and Operations
7.Communication and Interpersonal Skills
8.Customer Service
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